customer service memo

Memo
To: Employees
From: Israr
CC: Mr Coakley
Date: 09/11/2009
Re: customer service
What is customer service?
Customer service is a service which provides information to the customers about an item purchased as well as sorting out inquiries and problems that customers face.
What is first directs mission statement? Is it good or bad?
The mission statement for first direct is good because they have more than 80 millions customers as well as their customer services is based on their customers which direction they lead the business to, therefore it is the UK’S number one leading bank. However the great thing about this bank is that each employee stays with the same customer to sort out their inquiries than any other employee through out that period of time.
What is the for main elements of customer service at first direct?
•focus more on their customers than any other people
•dealing with customers complaints promptly and fairly
• each employee sticks with the same customer to sort out their inquiries than any other employee
• offering informed guidance on any products that are available