How to evaluate customer service

How to evaluate customer service

informal feedback:

this involves how the business is doing by the customers reviews and opinions by giving them questionaires and surveys to do so they know how good,bad or ok they are doing,this also indicates the direction which way the business is heading as well as passing these opinions and reviews from the customer to the manager which can make the service of the business much better


customer surveys/Questionaire:
this involves customers filling a questionaire or a servey given by the business to show how well they are doing as well as giving their own reviews on how to improve and develop the business more to make a great impact in the future



customer comment cards /Questionaires
this is basically the same as customer serveys and questionaires but the only difference is that this is a mini questionaire which you tick or cross on the sheet given to you by the owner of a business



mystery customers:

this involves a mystery customer shopping either in side a shop or roaming around inside a business which the owner of the shop or business doesnt know but the manager does,this mystery customer then feedbacks on the shop or business at the end when they have bought a product from a service been provided for them,therfore this mystery customer checks if the person serving is polite to its customers which their attuide towards its customers is appropriate and the way which the service was delivered.

staff feed back

this involves the staff commenting or complimenting on other staff to ensure positive or a negative feedback. this includes staff passing on comments to other staff relating to their work or other issues. staff feedback is valuable for two reasons,first many staff deal directlty with external customers which are out side the business. the second way is the staff are internal which is employees inside the business,which their views are also important as the external customers.


complaints/compliment letters

customer making a complaini either by using telephone or letter indicates there is a problem.if there are major problems regarding one decent thing then obviously there is a serious problem which needs immediate checking. this is why some businesses check the common problems that occur in a business which they can make sure they dont arise in the future.

customer service memo

Memo
To: Employees
From: Israr
CC: Mr Coakley
Date: 09/11/2009
Re: customer service
What is customer service?
Customer service is a service which provides information to the customers about an item purchased as well as sorting out inquiries and problems that customers face.
What is first directs mission statement? Is it good or bad?
The mission statement for first direct is good because they have more than 80 millions customers as well as their customer services is based on their customers which direction they lead the business to, therefore it is the UK’S number one leading bank. However the great thing about this bank is that each employee stays with the same customer to sort out their inquiries than any other employee through out that period of time.
What is the for main elements of customer service at first direct?
•focus more on their customers than any other people
•dealing with customers complaints promptly and fairly
• each employee sticks with the same customer to sort out their inquiries than any other employee
• offering informed guidance on any products that are available

RE:

Hello!